Showing posts with label trust. Show all posts
Showing posts with label trust. Show all posts

Monday, April 18, 2011

Why Google-Checkout sucks - at least for me

I just tried to buy the electronic version of David J. Anderson's Kanban book, because I'm traveling the world quite a bit right now, left the paper book at home and wanted to look up a few specifics for the design my own personal kanban system.

Two things delayed my decision to buy it - and actually will delay it for a couple of days to come. Which is unbelievable for a process that takes a mere minute on amazon and the pragmatic bookshelf.

1) I have to buy the eBook twice to read it in iBooks and on the Kindle [see below]
2) I have to become a Google-Checkout Customer (which is the dealbreaker)

The Problems with Google-Checkout

  • They (Google Checkout) added my credit card info to the currently logged in google account
    Really? The currently logged in account? That's just silly.
  • They (Google Checkout) stored the credit card information
Actually Amazon also stores the credit card data. But amazon is a store - Google is a search engine and an information broker. So I'm supposed to give my credit card information to an information broker, who adds new services to it's portfolio every day?
So, what I'll have to do now - to get the electronic version of a book I already own - is to get a prepaid credit card, put some money on it, connect that to google checkout, buy the book, disconnect the card from google-checkout.
[Aka: No, I don't want others to be able to control my credit card and identity management. That's where I really want a push system]
What a waste of time!

The Problem with buying the book twice


I use the Kindle for reading and the iPad for Browsing, and since the Kindle UI is only mediocre compared to iBooks I would love two have both formats available as it is possible with the pragmatic bookshelf. I admit that the Kindle UI is not as bad on the iPad as it is on the Kindle itself, but still it's a drawback compared to the iBook experience. So the current option for buying the book online isn't "quite" as pleasant as it would be to buy it from the pragmatic bookshelf - or perhaps I'm just spoiled by the latter's focus on customer value.

Tuesday, February 01, 2011

Note to self 13 - you can't assign responsibility, it has to be assumed

Michael, you might be able to say - or even order - that somebody is responsible for something but that doesn't really make them feel responsible for it. If he is assigned that responsibility without assuming  the responsibility he will most likely find ways to delegate this responsibility and to redefine the borders of the responsibility. 
An example for assumed responsibility would be this guy I know who develops his own software for a living - they lengths he goes to circumvent the glitches of the operating systems are impressive. For example even if the java installations on the client machine are completely effed his software will still try to figure out the best match for his needs and will 'just work' - Although he could just lay back and take a position of "Well, if the user can't correctly install java it's his problem" he doesn't. He feels not only responsible for implementing his software. He feels responsible for the users experience with his software. (And given the fact that he is able to make a living from a $30 software package his commitment seems to pay off)
It's unrealistic to expect this kind of behavior from people who are assigned responsibilities - especially if they don't believe in the goals or the underlying beliefs of the people who try to assign the responsibilities. 

Monday, January 10, 2011

Notes to self - 005, Get it in writing - even if you have to put it there yourself

As I wrote a while back it is always a good idea to get important agreements in writing - Today I just had to remind myself that - especially in these days of electronic communication - there is always the option to put it writing yourself.
As a last resort - e.g. if an official protocol would be taken as an offense - I take the tangential approach as in "When we agreed on we also mentioned - would it be OK for you to treat these separately?" thus getting a written - and circulated - record of without offending my negotiation partner.
I most cases though it should be quite OK just to communicate openly and agree on putting the agreements in writing just to make sure that there are no misunderstandings.

Wednesday, January 05, 2011

Notes to self - 004, Keep local backups - The Cloud might dissolve

Keep local backups - The Cloud (aka the web) might dissolve locally

Just now a wiki that was on my list of important resources (the former wiki of the AYE conference) vanished with no clue about it's future.

It not only sadden's me because Cool URIs don't change but also because there was a lot of content even at the simple members pages, that I didn't bother to make a copy of.

The saddest thing is that it would have been easy for me to make a local copy of the wiki - after all, that is what tools like SiteSucker are for, right?

I just have to use them more often...
Therefore this very serious note to self: Keep local backups!

====8<------ End of Note to self

Comment to self:
Now the last resort for this case is the Way Back Machine, but that of course doesn't always have snapshots that include all I want to retrieve.